The Challenge

• Application and CI Volume: 6,000 apps and 60,000 CI’s.

• Data Centres: Exit 19 Data Centre locations globally.

• Infrastructure Strategy: Transform estate from 80% Legacy & 20% Virtual hosting platform to 60 Cloud and 40% Traditional IT hosting platform.

• Lack of Client Engagement

• Client reporting dissatisfaction and poor experience

• Programme running for 18 months and significantly delayed

Our Process

• Resourcing and deployment of 70 resources globally with an off-shore weighted profile comprising of Programme Managers, Portfolio Managers, PM/PMOs and Technical SME resources – to replace incumbent supplier.

• Establish an agile PMO function aligned to specific demand globally.

• Development and execution of new processes compliant with the end clients existing change and governance policies and procedures

• Deployment of tooling to complement existing processes and integrate into existing inventory data sources.

• Optimisation and automation of periodic reporting to key stakeholders; both internal and external.

Outcome

• Significant cost savings realised by new resourcing strategy; within first 12 months.

• Migration metrics and KPI’s significantly improved after first 6 months.

• Efficient and ongoing delivery and reporting processes now implemented

• Improved Client Engagement

• Improved Client Satisfaction and Experience